Refund Policy

Last Updated: April 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on easyframe. It is designed to ensure clarity and fairness for both users and easyframe, while providing maximum legal protection in accordance with applicable laws in the Czech Republic.

Scope and Applicability

This policy applies to all transactions conducted through easyframe. By making a purchase, you agree to be bound by the terms of this Refund Policy. This policy is applicable to all users, including consumers and businesses, who purchase products or services from easyframe.

Definitions

  • "User": Any individual or entity that accesses or uses easyframe.
  • "Purchase": Any transaction completed on easyframe resulting in the acquisition of products or services.
  • "Refund": The return of funds to a User for a Purchase, in accordance with the terms set forth in this policy.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • If the purchased product or service is defective or not as described.
  • If the User cancels their order within 14 days of the Purchase date, provided the product has not been used or activated.
  • If the User has experienced a technical issue that prevents the use of the purchased service, and such issue is not resolvable within a reasonable timeframe.

2. Refund Process

To request a refund, Users must:

  1. Contact easyframe via email at [email protected] or by phone at +4207311404439.
  2. Provide proof of Purchase, including order number and date of transaction.
  3. Clearly state the reason for the refund request.

Refund requests will be processed within 14 business days of receipt. Refunds will be issued using the original payment method unless otherwise agreed upon.

3. Non-Refundable Items

The following items are non-refundable:

  • Any digital products or services that have been activated or downloaded.
  • Any products that have been used or altered in any way.
  • Gift cards or other prepaid services.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when requesting a refund.
  • Comply with the terms of this Refund Policy.

Limitations and Disclaimers

easyframe reserves the right to refuse a refund if:

  • The request does not comply with the eligibility criteria outlined in this policy.
  • The User has violated any terms of service or user agreements.

In no event shall easyframe be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the products or services purchased.

Data Protection/Security

easyframe is committed to protecting the privacy and security of User data. All refund requests will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.

Changes to Policy

easyframe reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on easyframe. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: easyframe
Phone: +4207311404439
Email: [email protected]
Address: City Tower, Hvězdova 1716/2b, Floor 12, Office 34, 140 78 Praha 4, Czech Republic

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.